Privacy Policy
Effective date: 26 March 2026
This Privacy Policy explains how Jade Vault Ltd ("we", "us", or "our"), a company registered in England and Wales, collects, uses, and protects your personal information when you visit our website at jadevault.com (the "Website").
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Jade Vault Ltd is the data controller for personal information collected through this Website. If you have any questions about how we handle your data, please contact us at info@jadevault.com.
2. What Information We Collect
We may collect the following types of information:
- Contact information — such as your name and email address if you contact us directly (e.g. by emailing info@jadevault.com).
- Usage data — information about how you interact with our Website, including your IP address, browser type, pages visited, and time spent on pages. This may be collected automatically via cookies or analytics tools.
- Communications — any information you provide when you communicate with us by email or other means.
3. How We Use Your Information
We use your information to:
- Respond to your enquiries and communicate with you.
- Understand how the Website is used and improve its content and functionality.
- Comply with our legal obligations.
We will not use your information for marketing purposes without your explicit consent, and we will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Legitimate interests — for website analytics and responding to enquiries, where these interests are not overridden by your rights.
- Consent — where you have provided explicit consent, such as subscribing to updates.
- Legal obligation — where we are required to process data to comply with applicable law.
5. Cookies
This Website may use cookies and similar technologies to improve your browsing experience and gather analytics data. Cookies are small text files stored on your device.
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Website. We do not use cookies for advertising or tracking purposes beyond basic analytics.
6. Third-Party Services
We may use third-party services such as web hosting providers or analytics platforms (e.g. Google Analytics). These services may process limited data on our behalf and are subject to their own privacy policies. We take reasonable steps to ensure these providers handle data securely and in compliance with applicable law.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Email correspondence is typically retained for up to 3 years unless a longer period is legally required.
8. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to request correction of inaccurate or incomplete data.
- Right to erasure — to request deletion of your personal data in certain circumstances.
- Right to restriction — to request that we limit how we use your data.
- Right to data portability — to receive your data in a structured, machine-readable format.
- Right to object — to object to processing based on legitimate interests.
To exercise any of these rights, please contact us at info@jadevault.com. We will respond within one month.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@jadevault.com.